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February 8, 2014

FreeBSD 10.0 CD and DVD are shipping now. You may order your copy here: CD, DVD.

October 23, 2013

FreeBSD 9.2 CD and DVD are shipping now. You may order your copy here: CD, DVD.

June 27, 2013

FreeBSD 8.4 CD are shipping now. You may order your copy here: CD

January 17, 2013

PC-BSD 9.1 DVD are shipping now. You may order your copy here: DVD.

 
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FreeBSD Technical Support Programs

For installation technical support included with the purchase of every FreeBSD Mall FreeBSD distribution, click here.

We offer a variety of technical support programs for FreeBSD in order to give our customers a wide range of choices to determine how we may best help them meet their support needs. Most of the programs have a term of one year and must be renewed annually. Customers can initiate annual Technical Support contracts at any time.

If you have any questions on these offerings or would like to sign up for or change your current support contract, contact our business office at bsdsales@ixsystems.com

Normal operating hours for BSD Technical Support are 9 am to 5 pm Pacific Time, Monday through Friday.

The table below outlines our programs with links to more detail.

Name of
Program
Cost POC Response Time Services Notes
Subscription $25 1 NA 0 Updates of the FreeBSD release on CD; Billed at each release via credit card.
EMAIL $750 1 next business day 1 Tech Support via e-mail
PHONE $1200 1 4 hrs 1 Tech Support via phone, email, or fax; Requests submitted by email will receive EMAIL response time; Only available in North America
GOLD EMAIL 3 2 hrs 2 Includes Subscription; Support by telephone, email, or fax; Higher priority in queue; 15% discount on consulting and training
PLATINUM EMAIL 4 1 3 Includes Subscription; Support by telephone, email, or fax; Highest priority in queue; 15% discount on consulting and training
24 x 7 $70,000 / CALL 6 1 hr 3 Includes PLATINUM; Technical Support available anytime any day; Special number to call
INCIDENT $40/15 minutes 1 4 hrs 1 Tech Support by phone only; 30 minutes minimum.

Points of Contact

The number of individuals at a given company who are authorized to contact FreeBSD Mall for Technical Support. Additional points of contact (POC) may be purchased at $500 each up to a maximum of six points of contact per company.

Services

The following describes the types of Customer Support Services that are available at each level. If you require services that are offered at a higher level than the support contract you have, the services may be rendered via consulting or you may purchase the support contract at that level.

  • Level 0
    • Will help install the current RELEASE version of FreeBSD from CD
  • Level 1
    • Lend help / give advice on the following:
      • kernel building
      • kernel tuning (hardware recognition)
      • general sys admin (adduser, rmuser)
      • basic network services (DNS, ftp, httpd)
      • sendmail (virtual hosts)
      • NFS
      • general IP (ifconfig, arp, virtual hosts)
      • authentication (RADIUS, login.conf)
      • static routing (route)
      • X server configuration
      • upgrading OS (from previous version)
      • serial port setup
      • ppp (dial in & out, PAP)
      • disk setup (partitioning)
    • Everything covered in Level 0
  • Level 2
    • Lend help / give advice on the following:
      • hardware compatibility
      • kernel tuning (resource limits)
      • general Unix commands (vi, rm)
      • advanced network services (squid, news)
      • sendmail (UUCP, anti-relay)
      • advanced IP (IPsec, IPv6, VPN)
      • IP filtering
      • NAT (Network Address Translation)
      • back ups
      • adding second network
      • filesystem layout / design
    • Will remotely login to customer's system with ssh or telnet to investigate problems.
    • Explain in greater detail how to accomplish the topics in Level 1.
  • Level 3
    • Lend help / give advice on the following:
      • kernel tuning (performance)
      • routing (gated)
      • sendmail (spam, RBL)
      • authentication (Kerberos, Token)
      • system / network security
      • DHCP
      • Samba
    • Explain in greater detail how to accomplish the topics in Level 1 & 2
    • Will help customer investigate how to accomplish certain tasks